Unless otherwise agreed in writing by an authorised representative of either Flint Furano KK, owner of Furano Villa, or Furano365, Manager of Furano Villa, these terms and conditions govern all bookings, reservations, and arrangements at Furano Villa by every guest, occupant, invitee, travel agent, online travel agent, booking agent, tour operator, or other corporate or legal entity. No employee, contractor, or on-site representative has the authority to alter, waive, or vary these terms unless formally authorised in writing by an authorised representative of Flint Furano KK or Furano365. Where a booking is made by a travel agent, tour operator, booking agency, or corporate entity (whether acting as an intermediary, contracting party, or lead guest), such entity warrants that it has the explicit authority to bind all individual occupants and guests to these terms. Furthermore, the booking entity and the individual guests/occupants shall be jointly and severally liable for all financial obligations, security deposit requirements, damage rectifications, fees, and operational compliance under these terms. Bookings are governed by the version of these terms and conditions in force at the commencement of the stay. Flint Furano KK reserves the right to make reasonable updates or adjustments to these terms between booking confirmation and check-in to reflect operational, safety, legal, or administrative updates. These terms and conditions are not exhaustive and must be read together with any written booking confirmation provided by Furano Villa, its owner, or manager for the specific stay. In the event of any discrepancy between these general terms and specific written confirmation terms provided in writing by Flint Furano KK or Furano365, Manager of Furano Villa, the specific written confirmation terms shall prevail. Any alternative terms proposed by a travel agent, booking agency, tour operator, or corporate entity shall be null and void unless expressly accepted and confirmed in writing by the Representative Director of Flint Furano KK, and Furano Villa accepts no liability or responsibility for any discrepancies in third-party documentation.

Rental rates quoted by Furano Villa including on our website (including taxes, security
deposits and every other charge) are for guidance purposes only and may be subject to
change.  We will provide a written quotation with current rates in response to qualified
booking enquiries received by us, including via our website. All rates quoted may also be
subject to change until confirmed in our official confirmation invoice.

To confirm a booking, a non-refundable deposit equal to 30% of the total accommodation payment quoted for any booking is required to be paid upon invoice unless otherwise agreed in writing.  A booking is deemed accepted and confirmed upon payment of the deposit. Final payment is the balance of accommodation payment in full and is required 120 days prior to check-in. If the reservation falls within 120 days of check-in, however, the full accommodation payment including deposit will be due at time of reservation in order to confirm the booking.

Minimum stay requirements apply and vary according to season. In low seasons, the minimum stay requirement at Furano Villa is 3 nights. During peak seasons or periods of high demand such as over public holiday periods, this requirement may be from 5 to 7 nights.

The use of Furano Villa is strictly as a private holiday residence for one related group of guests per stay. Only guests registered and staying at Furano Villa—bringing only standard personal travel luggage onto the premises—may use the property. The property manager and/or owner of Furano Villa reserves the right to enter the property at any time to inspect the premises and/or to evict any guest or guests and terminate any booking if breaches of contract occur. Breaches may include, amongst other things: failure to observe rules in force at the property, overcrowding, unruly intoxication, unsavoury behaviour, physical or verbal excess, wilful damage, behaviour posing a threat to others, excessive noise, use or possession of illegal substances, use of flammable items including gas or other fuels, chemicals, explosives, and fireworks, smoking within Furano Villa in contravention of the no smoking policy, inviting unregistered guests into Furano Villa without prior written consent, or any incident or occurrence that results in police attending Furano Villa. Eviction or premature termination of a booking for any of these or other reasons will be entirely at the property manager and/or owner’s discretion, and no refund or compensation will be provided. Guests bringing non-standard, oversized, or excessive luggage items without prior written approval may be refused entry or required to arrange off-site commercial storage at the guest’s sole expense.

Furano Villa is a self-catering style of accommodation, and no meals are provided unless otherwise agreed and confirmed by the manager in writing at the time of booking.  The equipment, utensils, appliances, cookware, glassware, and tableware necessary for guests to be fully self-catering throughout their stay are provided.  These items must remain in Furano Villa at all times and may not be removed from the property at any time, for any reason, even if only on a temporary basis. The automatic replacement of any item removed from Furano Villa will be required, notwithstanding that the item may be subsequently returned. If an item is part of a set and individual items in the set cannot be replaced, the full set replacement will be required. Such costs will be the responsibility of the lead guest, as well as a restocking fee (min. JPY25,000) to cover associated costs. The engagement of an external chef or chefs, private caterers, or other third-party service providers at Furano Villa is strictly prohibited without prior written authorisation from management. Any approved third-party service provider must be in contact with Furano Villa management at the time of engagement to disclose, discuss, and agree upon the scope of service, operating procedures, and specific equipment, if any, to be brought onto the premises. Bringing unapproved catering equipment, portable burners of any kind, or non-standard kitchen equipment into Furano Villa is strictly forbidden. Management reserves the right to refuse entry to, or immediately evict, any unauthorised service provider and/or order the removal of unapproved equipment at the lead guest’s sole expense and risk.

All furniture, furnishings, beds, bedding, fittings and other contents including TVs present in the property at check-in are included for the exclusive use of registered guests only and may be used inside Furano Villa only. No contents of any kind may be moved or removed for any reason even if subsequently restored into position. This includes moving furniture and/or other contents within Furano Villa. Extra charges may apply for any breach of these requirements, including additional cleaning, maintenance and/or damage fees.

An inventory of inclusions in Furano Villa is provided.  Our staff check this prior to every check-in and after every check-out.  Any shortfall in the inventory of inclusions at the time of check-in should immediately be brought to the manager’s attention. Thereafter the manager must be compensated by the guest for any shortfall in the inventory on check-out.  Replacement of missing items will be on a new-for-old cost basis and a restocking fee (min ¥25,000) will also apply in every instance. Replacement of sets may be required if individual components cannot be replaced.  Shipping charges, customs duties and any other cost associated with restocking will also be payable.

All necessary linen including for beds and bathrooms will be freshly provided for each stay and will be changed at the interval/s stated in the booking confirmation.  More regular linen changes or linen in addition to the standard allocations for the property will be subject to availability and additional charge.  During peak seasons, requests for more regular linen changes or additional linen may not be able to be fulfilled. Daily bath towel and bed linen changes are not provided.  Guests may not wash any linen provided in the property themselves, and additional charges may apply including for possible replacement of guest-washed linen.

Furano Villa will be completely cleaned and freshly presented at the beginning of each stay. Housekeeping services will be as detailed in the booking confirmation.  Unless otherwise agreed, daily services will be limited to removal of household rubbish from the designated collection points in the property only.  Additional housekeeping services may be requested and will be subject to availability and additional charge. A range of cleaning products, cleaning cloths, brooms and a vacuum are provided in the property for the convenience of guests.  Guests must leave the property in a tidy and orderly condition, with all dishes, cutlery, glassware and all food preparation equipment and utensils cleaned and replaced into position. Additional charges apply if extra cleaning of the property beyond standard end-of-stay cleaning is required following check-out, including if dishes, cutlery, glassware, utensils and equipment etc are left uncleaned. (Minimum additional charge ¥30,000).

Guests must not bring rubbish to Furano Villa for disposal and only reasonable amounts of domestic rubbish can be disposed of during any stay. Rubbish disposal in excess of this quantity will be at extra charge. Rubbish sorting instructions provided at the property must be followed to comply with Furano City rubbish disposal regulations. If ignored, additional charges will apply. Hard rubbish, such as sporting equipment or other oversize items, cannot be disposed of at Furano Villa unless with the agreement of the manager and hard rubbish disposal fees will apply. The minimum extra charge in any of the above circumstances is ¥10,000.

Guests are responsible for all costs required to repair, replace, or rectify damage caused to Furano Villa and/or its contents—including fixtures, fittings, furniture, and furnishings—fair wear and tear excepted. Guests are fully responsible for compensating the owner and manager for lost business revenue, any uninsured losses or damages resulting from guest actions or policy violations, insurance policy deductibles, and compensation required for affected subsequent guests if damage or persistent odors render the property partially or fully unusable for any period. For the avoidance of doubt, damage includes the presence of lingering odors, marks, or stains at check-out resulting from cosmetics, colognes, perfumes, personal fragrances, essential oils or oil-based products, spices, cooking additives, or spills of any kind that require specialised cleaning or cannot be fully remediated prior to the check-in of subsequent guests. These occurrences are explicitly excluded from fair wear and tear. Malodorous foods and materials are strictly prohibited on the premises. This prohibition explicitly includes fruits such as durian, as well as all raw or uncooked shellfish (notably crab, shrimp, and prawns). Hazardous materials are strictly forbidden under any circumstances, and unapproved equipment—including unauthorised cooking, heating, or electrical appliances—is similarly precluded. Furano Villa reserves the right to deduct all associated remediation, deep cleaning, replacement costs, and lost revenue directly from the guest's Security Deposit and/or charge the credit card on file. Where final actual costs cannot be determined immediately upon check-out, the guest authorises Furano Villa to charge the credit card on file based on a reasonable estimate of such costs, subject to subsequent adjustment and final reconciliation once actual expenses are finalised. The guest expressly agrees to pay and meet all costs exceeding the security deposit amount, and authorises Furano Villa to charge the credit card on file for any such additional costs or estimated amounts, without prejudice to pursuing further legal recovery should total costs remain unpaid.

Whilst Furano Villa is fully equipped for guests to be self-catering, due to allergy and safety issues, we regret that some foods may not be brought into Furano Villa under any circumstances. This includes ALL shellfish, whether cooked or uncooked, that is still in its shells, including crab, shrimp, oysters, muscles, sea urchin, etc, as well as whole fish. Our staff are unable to handle waste generated by such foods, or to clean anything contaminated by coming into contact with such foods. If this preclusion is ignored, including by meal service contractors, a minimum charge of JPY30,000 will be automatically charged to the lead guest. Additional charges will also be charged to the lead guest for specialised cleaning of the entire kitchen and any other affected area, as well as for specialised rubbish removal by outside contractors.  Similarly, if any item, including, but not limited to, cooking utensils, crockery, cooking surfaces, air filtration components, carpets, rugs and/or other soft furnishings, or decorations are contaminated by precluded foods, all consequential costs, including replacement costs if required, will also be the responsibility of the lead guest. Please note delays in completing specialised cleaning, and/or replacement of contaminated items may arise and the costs of relocating and compensating subsequent guests, as well as the cost of Furano Villa's lost income will similarly be the responsibility of the lead guest.

Smoking of any kind, including of pipes, cigars, cigarettes, e-cigarettes and other devices is not permitted anywhere inside Furano Villa, including in the property's entry area, bathrooms, toilets and beside or through open windows or doors. The Lead Guest will automatically be charged a minimum fee of JPY300,000 in each instance for rectification of contamination, at the owner's discretion, to be settled via the Security Deposit pre-authorised for the stay, or by separate charge. Some vents are fitted with smoke detection sensors and if smoke or vapour is detected, smoke alarms may be activated and emergency services may be called to attend at the property. For every instance of call out, the Guest will automatically be charged a minimum fee of JPY360,000.

In the event of cancellation, any and all payments including deposits and balance payments are non-refundable unless otherwise stated in the booking confirmation. It is recommended that guests take out travel insurance with cancellation and other travel related expenses protection.  Cancellations must be received by us in writing. Failure to arrive for check-in on the commencement day of a booking will be deemed a 'no show' cancellation, unless prior notice of delayed check-in is provided to us in writing, and we agree to, and confirm, such revised check-in arrangements also in writing.

Standard payment terms at Furano Villa are non-refundable however if your booking is affected by verifiable travel restrictions imposed by the Japanese government amounting to the closure of borders, we agree to vary our cancellation policy. This may include the offer of a credit towards a future stay or in some instances, a full refund, at our sole discretion.  Further variation to our policies at the time of booking, if any, will be confirmed by us in writing and stated in the booking confirmation we provide. Typically refunds, if applicable, will be returned to the same credit card used for the original payment and will be received within 7-10 days of processing, depending upon the procedures of the receiving financial institution. An administrative charge of ¥25,000 (minimum) may apply to a refund payment depending upon the method of refund required.  Other fees and charges may apply to refund payments. Japanese banking procedures may result in delays in the processing of overseas cash remittances, and may even preclude some payments.

Security and damage deposits apply to all bookings, and guests agree to fulfill all requirements stipulated by management in this regard. A pre-authorised hold on an accepted valid credit card equal to between 1.0 and 2.0 nights’ tariff is standard at check-in; however, management reserves the right, at its sole discretion, to require such other pre-authorisation amount or additional security deposit where deemed necessary (including, but not limited to, peak seasonal dates, extended stays, larger group sizes, or special circumstances). All pre-authorisation holds shall remain valid for up to 21 days following check-out. A valid physical credit card must be presented by the lead guest at check-in for the purpose of establishing the required security and damage deposit. Debit cards, prepaid cards, virtual cards, and American Express (AMEX) cards are strictly excluded and will not be accepted for security deposit pre-authorization. The guest must provide all necessary card details required to process the pre-authorization and/or subsequent charges—including cardholder name, full card number, expiration date, CVV/CVC, billing address, and a signature—explicitly authorising management to debit or hold funds on this card as required under these terms. Failure to present an accepted, valid credit card capable of securing the full required pre-authorisation hold at check-in, or refusal to provide complete processing details and authorisation, constitutes a material breach of contract and may result in immediate refusal of entry and booking termination without refund. In the event of damage beyond the scope of fair wear and tear caused to the property, its finishes, fixtures, furniture, or contents, a pre-emptive charge based on a reasonable estimate may be applied to the authorised credit card pending finalisation of the exact rectification costs plus any associated charges. A minimum administration charge of JPY 30,000 will be applied to compensate management for the time, labor, and operational expense incurred in assessing, coordinating, and arranging the remediation of damage. The guest expressly authorises these charges and agrees that such deductions constitute fully authorised transactions.

Furano Villa may not be occupied at any time by more guests or by guests of different ages than specified in your booking confirmation or written booking correspondence. All guest ages and group counts provided at the time of booking must be accurate. If a group arrives or subsequently attempts to include individuals who violate our published age criteria or exceed maximum occupancy limits, or those stated in your booking confirmation, Furano Villa reserves the right to refuse entry and/or immediately terminate the booking without refund. In such circumstances, Furano Villa is under no obligation to arrange alternative accommodation or compensate for any associated costs or losses. Strict prohibitions apply to parties, events, or unapproved gatherings. Gatherings exceeding the total number of registered guests specified in your booking confirmation are strictly prohibited without prior written approval from Furano Villa's management. On a case-by-case basis, and with prior written authorisation, a limited number of non-registered visitors may be permitted on the premises for a brief period during a booking. Visitors are strictly precluded from joining meals, consuming alcoholic drinks, or staying overnight. Unauthorised visitors or breaches of this policy may result in immediate booking cancellation, eviction, and/or forfeiture of your Security Deposit.

Japanese national consumption tax applies to all bookings. Rates quoted will clearly state if they are tax inclusive or exclusive. In the event of a tax rate increase between the time of booking and arrival, the additional amount of tax will be charged and must be paid at or prior to check-in.

Check-in at Furano Villa is by appointment from 4:00 PM until 6:00 PM on the day of arrival.  Check-out is by 10:00AM on the day of departure.  A check-in and check-out time appointment must be arranged in advance and will be subject to available appointment times at the time of arrangement. Check-in time appointments will have a validity of 30 minutes. Thereafter, a new appointment will be required and will be subject to availability.  Waiting for the attendance of check-in staff may be unavoidable.  Check-in can only be in person with Furano Villa staff and the Lead Guest for the booking in attendance. Only one check-in time per booking may be arranged. Check-in and/or check-out at times outside standard hours require prior arrangement and confirmation in writing by the manager and extra charges will apply. All guests checking-in to Furano Villa must complete guest registration requirements. A pre-registration service is available in order to help facilitate check-in procedures. To afford the manager the best opportunity to meet your requirements, check-in and/or check-out appointments and/or special arrangements requests should be made as far in advance as possible. Guests should allow a minimum of 45 minutes to complete required arrival check-in procedures.

The time you confirm for check-in/check-out is when Check-in staff will be in attendance at the property to assist you. Should your arrival time for check-in be delayed for any reason beyond your confirmed check-in time, please inform us via the contact number and/or email address provided to you for this purpose. Rearrangement of your check-in time on the day of arrival will be subject to availability. Furano Villa cannot be held responsible for any consequential loss, inconvenience, damage or disruption to plans that may arise. Check-in after 6:00 PM is strictly subject to availability and prior confirmation by the Manager. An extra charge applies for after hours check-in as staff will need to be specifically rostered to assist you (minimum charge JPY25,000). Similarly, if your check-out time is delayed for any reason beyond Furano Villa's strict 10:00 AM check-out time, an additional charge will be applied for the cost of disruption to cleaning and property preparation schedules ahead of the arrival of incoming guests. Compensation for delay caused to the incoming guests' check-in time may also be required. The minimum charge for late departure is JPY25,000 per half hour or part thereof and this charge will be automatically charged to the guest's credit card on file, or collected from the pre-authorised security deposit.

Furano Villa can arrange certain services including airport transfers on your behalf, subject to availability and at prevailing rates. As Furano is in a remote location, and transportation services are in particularly high demand at times, booking of any transportation requirement should be made well in advance of the required date. Acceptance of Furano Villa's recommendations and its booking of services on behalf of a guest is entirely at the guest’s own risk, and liability for any occurrence during a transfer or other transportation service by any third-party operator will be the responsibility of the service operator and not Furano Villa's.

It is essential that every guest has a correct and valid passport and/or visas and meets any health, vaccination or other conditions required for travel. Furano Villa can accept no responsibility for travel or arrival delays whatsoever.

Guests should ensure that they have insurance cover to protect for such events as medical needs, cancellations, flight delays, quarantine requirements, force majeure incidents, travel disruptions, personal liability, etc. Furano Villa accepts no responsibility in relation to these events in any regard, including for loss and/or expenses incurred.

Noise or disturbance outside the property is generally beyond the control of the property manager. During winter, equipment used to perform urgent or programmed road clearing and other snow removal may cause occasional unavoidable disturbance.

Furano Villa may assist with the arranging and booking of excursions and/or other tours, at the manager’s discretion and subject to availability, and/or its advice and recommendations may be requested .  Acceptance of the provision of booking services, advice and recommendations is entirely at the guest’s own risk.  Liability for any occurrence during an excursion or tour will be the responsibility of the operator and not Furano Villa.

Whilst Furano Villa and the property manager carefully monitor all of the information provided by them, including on the Furano Villa website, they are not responsible for any errors or omissions. Guests are responsible for verifying all information upon which they intend to rely. The details shown on the website and elsewhere, including any pictures or images, are for reference purposes only. Exact rates depend upon the number of guests, length of stay and arrival date. Special offers are subject to availability and may be withdrawn at any time. Additional restrictions may apply. All information is subject to change without notice.

Flint Furano KK, Furano 365 and/or Furano Villa assume no responsibility for any loss or damage, nor liability for injury, accident, delay or irregularity which may be caused either by us or by the acts of our employees, agents or assigns. If Furano Villa is forced to permanently cancel a booking for any reason, reasonable efforts will be made to offer another property of equivalent standard, up to the price paid for the cancelled booking. If the price is higher, the client may be required to pay the difference. If no suitable alternative is available, any refund and/or compensation will be at the sole discretion of Flint Furano KK, owner of Furano Villa.

All footwear must be removed upon entering Furano Villa and is to be stored in the designated entry area only and not inside guest rooms or in any other areas inside the property. All other items used outdoors that come in contact with the ground, including bicycles, wheeled toys, skateboards etc., baby strollers, assisted walking frames and/or wheelchairs, may not be used inside Furano Villa. All sporting equipment is to be stored in the equipment storage room provided only and no repairs or maintenance to sporting equipment is to be performed inside the property.  Additional cleaning charges will be applied at the discretion of Furano Villa and liquidated damages and/or compensation will also apply in the event that Furano Villa’s normal business is disrupted by the need to repair damage or perform additional cleaning due to the unauthorised acts or use of such items and/or equipment in contravention of these requirements.

Pets or animals are not allowed at or in Furano Villa.

In the unlikely event of complaint, guests should immediately notify Furano Villa staff and allow the property manager the opportunity to promptly resolve any issue to the best of its ability and to the guest’s satisfaction.

Furano Villa, its owner and its manager can accept no responsibility for any loss, damage, disruption or cancellation of your booking, even if due to unforeseeable and/or unpreventable occurrences, including war, riots, civil strife, foreign interference, terrorist activity, industrial disputes, epidemics, pandemics, natural or nuclear disaster, fire, adverse weather conditions or water incidents, and/or all other similar events beyond our control. Guests are responsible to ensure that they have adequate travel insurance to meet any need in this and every other adverse holiday travel situation, occurrence or event.

Guests are responsible for ensuring that they comply with all health protocols in force at Furano Villa as designated or required by Furano Villa and/or the appropriate local health or government authority.  This includes protocols and policies for viruses such as Covid-19.  We strongly advise guests to arrange travel insurance that covers prevailing general health situations.

Guests are required to bring any special circumstances, including special needs to the attention of Furano Villa and its manager in advance of having their booking confirmed. Furano Villa shall be entitled to determine at its sole discretion whether it is able to accept bookings that include such special circumstances or special needs. If such special circumstances or special needs are only brought to Furano Villa’s attention at a later date, it is possible that the booking may be cancelled without refund or compensation.

Where the property is booked by a Contracting Agent for the purpose of resale or inclusion in a travel package, the Contracting Agent commits to comply with these Terms & Conditions as the "Lead Guest." The Contracting Agent further commits to comply with any provided Operational Addendum specific to its booking/s. Any breach of these Terms or the Addendum by any occupant, staff member, or invitee shall be deemed a breach by the Contracting Agent. The Contracting Agent accepts full joint and several liability for the actions, omissions, and financial obligations of all persons granted access to the property under their booking.

We make every effort to ensure the accuracy of our website. Please confirm any details with us, especially if they will in any way affect your accommodation choice decision/s. We accept no responsibility for errors, omissions, or discrepancies.